Our offer: We only sell new merchandise. From one season to the next, we follow fashion trends for you. We carefully choose the most beautiful clothes from Quebec and Europe designer’s collections.
Exchanges and refunds: At Taylor’s, no sale is final! We will take back merchendise even if it’s on sale. The client will then have to choose between exchange, refund or store credit.
Return policy: If we ever make a shipping mistake (wrong size; stain or defect), we will take the merchandise back and assume all shipping costs (shipping costs to you and back to us). On the other hand, if a client decides to exchange an article that he/she does not like, he/she will have to assume shipping costs. Therefore, we strongly recommend that you contact our Customer Service, in case of doubt, to avoid problems.
You may return the merchandise directly to one of our stores, with the receipt. Here is the list of our different locations. Or, you may return it by mail, using this address: Magasins Taylor A/S Karren Wan, 525 Notre-Dame Av., Saint-Lambert, Qc, J4P 2K6. Once we receive the parcel, we will proceed with the refund.
Taxes: Clients ordering from the Province of Quebec will be charged GST (5%) and QST (9.975%). Clients from the rest of Canada will only be charged GST (5%). If you order from any other country, no tax will be added to your invoice. On the other hand, custum duties may be charged to you upon reception.
Payment methods: We accept the three major credit cards: Visa, MasterCard and American Express, as well as Paypal payments.
Delivery: For the vast majority of our shipments, we use the Expedited ParcelTM delivery service from Canada Post. Our clients can also use the XpressPostTM delivery service from Canada Post, or UPS shipping services.
Fast and personalized service: After our staff receives your order, you will be informed on the same day or within 24 hours of the availability of the ordered merchandise. Unfortunately, one or more item may not be available at that moment. If so, you have three choices: we can suggest other items the replace the unavailable ones, we can ship the other available items and refund the unavailable ones, or your order can be conpletely cancelled and refunded. Taylor will never let you down.
Delivery to another address: Delivery of your order can be made to a different address… so you can place an order to send a gift to a loved one.
To contact us: You can contact us by e-mail at firstname.lastname@example.org or by phone at (450) 672-9722 during business hours.
How to choose the right size: Don’t hesitate to contact our Customer Service if you need any help choosing the right size, style, and fit. We can also take measurements for you, and give you sound advice depending on your silhouette or for that special occasion.