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FAQ

Q: What are the payment methods I can use to pay for my order?

A: We accept major credit cards as well as Paypal.

 

Q: How much are shipping costs?

A: Unfortunately, we are unable to answer correctly this question. Shipping fees are established in regards of weight of parcel and destination. That being said, you may always begin to place an order and at some point, you will be noticed of the shipping costs. If they don't meet your expectations, you may always end the order and cancel it. Payment informations are at the very end of check out.

 

Q: May I have my order shipped to another address?

A: Yes, of course. You may have it shipped at your work address for instance or ship a gift at a friend's address. In that case, you will have the opportunity to ask us to take off price tags in the «Special instructions» at check out. Shipping fees will be based on destination of package instead of billing address.

 

Q: How can I make sure that the size I chose is the right one?

A: To avoid any unpleasant and expensive situation, we strongly suggest that you ask us about sizing in case of doubt. We may take measurements and advise you on fit of a certain brand for example. Please write to us at info@taylor.ca.

 

Q: May I return an item that doesn't fit?

A: At Taylor, no sale is final. We accept all returns for exchange, refund or store credit, even if the item was on sale. Only shipping fees will not be refundable.

 

Q: Why should I subscribe to the newsletter?

A: With our newletter, you will always be notified of new arrivals, sales and special events. We also proudly propose from time to time exclusive special offers and scoops to our newsletter subscribers, Facebook and Twitter fans.

 

Q: Is the merchandise on Web site the same in your stores?

A: Yes, we provide the same stock on our Web store as in our other stores. Although, we strongly suggest that you call your nearby store before you get there. You may see the item available online but your Taylor store may not have your size anymore for instance. Please refer to our «Store locator» to find infos regarding our different locations.

Also, please note that we can not carry all our selection on our Web store. More variety and styles available in our different stores.